FAQ

Delivery fulfilment hours are 1pm - 10pm on weekdays and 4pm - 10pm on Saturdays. We do not deliver on Sundays and public holidays. 

Please note that we do not deliver to public spaces, educational institutes and places of worship after 10pm. After this timing, we only deliver to licensed premises and non-public spaces. 

Yes, we can deliver to multiple addresses for a single order. However, please note that the delivery fees stated are on a per location basis. 

Please get in touch with us via Livechat or Whatsapp us at 81573731 for any urgent requests. 

You may give permission for our delivery personnel to leave your item at your preferred location (eg. doorstep, security office, etc).

If you are not home to receive your order, did not make prior arrangements with our delivery personnel, and are uncontactable when we reach the location, the delivery attempt will be considered unsuccessful, and we will contact you to rearrange for redelivery. Please be informed that there will be additional charges for redelivery. 

Delivery fulfilment hours are 1pm - 10pm on weekdays and 4pm - 10pm on Saturdays. We do not deliver on Sundays and public holidays. 

Please note that we do not deliver to public spaces, educational institutes and places of worship after 10pm. After this timing, we only deliver to licensed premises and non-public spaces. 

Yes, we can deliver to multiple addresses for a single order. However, please note that the delivery fees stated are on a per location basis. 

Please get in touch with us via Livechat or Whatsapp us at 81573731 for any urgent requests. 

You may give permission for our delivery personnel to leave your item at your preferred location (eg. doorstep, security office, etc).

If you are not home to receive your order, did not make prior arrangements with our delivery personnel, and are uncontactable when we reach the location, the delivery attempt will be considered unsuccessful, and we will contact you to rearrange for redelivery. Please be informed that there will be additional charges for redelivery. 

Items can be returned or exchanged within 30 days of receiving your order provided the box has not been damaged and the bottle is completed sealed. Reach out to us at 3elixir.sg@gmail.com with a description of your request along with your order number. 

For exchange items, if the value of the new item(s) is more than the original item(s), a top-up will be requested from you. If the original item(s) is worth more, you will be given a refund accordingly.

Yes, all our products are sourced from reliable suppliers and are 100% genuine. 

The optimal temperature for red wines to be stored at is 10 to 15 degrees Celcius, whereas white wines should be stored at around 7 to 10 degrees Celcius. Do note that wines are sensitive to temperature swings and should always be kept in a cool, dark place. 

For spirits such as whisky, gin, rum, vodka and tequila, storing them at or slightly below room temperature in a cool, dark place is ideal. 

Once opened and exposed to oxygen, heat and other elements, the wines and spirits experience chemical reactions that affect their quality and taste. Proper storage will help to slow down these reactions and allow your wines and spirits to remain fresh for a longer time. 

For fine wines, we strongly recommend proper cellaring to ensure you get the best out of each bottle. 

Wines and spirits are generally considered ”shelf-stable” as long as they remain sealed and stored properly in a cool, dark place.

Proper storage is crucial in ensuring your wines and spirits remain fresh for a long period of time.  

Yes, you may opt for our gift-wrapping service at $10 by ticking the “Gift Wrap” option at checkout. This service includes a special gift box and personalised message card for the recipient.  

We accept payment via Mastercard, Visa, PayNow, bank transfer and cash on delivery.

In the unlikely case that your payment has been declined, please take a screenshot of your proof of payment and email it to us at 3elixir.sg@gmail.com along with your order number. 

If you opt for cash on delivery, please ensure that you prepare the exact amount as our delivery personnel may not have enough change. 

Please get in touch with us via Livechat or Whatsapp us at 81573731.

Please get in touch with us via Livechat or Whatsapp us at 81573731.

Yes, we are located at 362 Upper Paya Lebar Road, Da Jin Factory Building, #03-08C, Singapore 534963.

Do take note of our operating hours:

Monday - Friday: 10am - 10pm
(Walk-in/Self-collection till 5pm)

Saturday: 10am - 10pm
(Walk-in/Self-collection strictly by APPOINTMENTS only)

Sunday & PH: Closed

Please get in touch with us via Livechat or Whatsapp us at 81573731.

Please get in touch with us via Livechat or Whatsapp us at 81573731.